In order to keep up with new customer demands, shops could make huge changes to respond to this, according to founder of retail shopping app Ubamarket Will Broome.
He explained: “I believe that M&S have hit the nail on the head with today’s statement, as the coronavirus pandemic has completely changed the retail landscape as we knew it.
“Consumers will never shop in the same way again, and Britain’s retailers are set to return to a market which is very different to the one they left some two months ago.
“The key now for retailers is to maximise the efficiency, safety, and convenience of the shopping experience for their customers.
“In an environment where hygiene and speed are of the utmost concern, the biggest difficulty that retailers across the country will have to negotiate is the challenge of getting customers in and out of their stores safely and quickly, while offering solutions to old problems that have been highlighted by coronavirus.”